Privacy Policy

1. Privacy Policy

1.1 Introduction

At Welltechinternational, we are committed to protecting your privacy and ensuring a transparent relationship with our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

1.2 Information We Collect

• Personal Identification Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card details, debit card information, digital payment method details
• Device Information: Browser type, IP address, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, products viewed, search queries

1.3 Use of Information

• Process orders and deliver products/services
• Send transactional emails (order confirmation, shipping updates, delivery notifications)
• Improve website functionality and user experience
• Send promotional content (with prior consent)
• Prevent fraud and enhance security
• Comply with legal obligations

1.4 Data Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

1.5 Cookie Policy

We use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. You can disable cookies through your browser settings, though this may affect site functionality.

1.6 Third-Party Sharing

We do not sell or rent your personal information. We may share data with trusted third parties only for order fulfillment, payment processing, shipping, and analytics. All third parties are contractually bound to maintain data confidentiality.

1.7 Your Rights

• Right to access your personal data
• Right to correct inaccurate information
• Right to request deletion of data
• Right to unsubscribe from marketing communications

1.8 Contact Us

For privacy concerns, email us at [email protected]

2. Delivery Policy

2.1 Delivery Timeframes

• Standard Delivery (Within UAE): 2–3 business days
• Express Delivery (Within UAE): 1–2 business days
• International Delivery: 7–21 business days (varies by destination)

2.2 Shipping Methods

• DHL: Fast, reliable international shipping
• FedEx: Premium express delivery service
• Local Courier Partners: Cost-effective UAE deliveries
• Pickup Service: Available at selected locations

2.3 Delivery Conditions

• Orders must be placed before 2:00 PM to be dispatched the same day
• Weekend and public holiday deliveries may experience delays
• Delivery address must be accurate and accessible
• Customer availability is required to receive deliveries

2.4 Tracking & Updates

All orders receive a tracking number via email upon shipment. Customers can track their package in real-time through our website or the courier's tracking portal. SMS notifications are sent at key stages: order confirmation, dispatch, out for delivery, and delivery completion.

2.5 Delivery Charges

• Free delivery on orders above AED 100 (UAE)
• Standard Delivery: AED 20–50
• Express Delivery: AED 50–100
• International shipping: Calculated at checkout based on weight and destination

2.6 Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us within 48 hours with photographic evidence. We will file a claim with the courier and offer a full replacement or refund at our discretion.

2.7 Delivery to PO Boxes & Remote Areas

We cannot deliver to PO boxes. Remote or hard-to-reach areas may incur additional delivery fees or require alternative arrangements.