Warranty Claim Policy

1. Introduction

Welltech International is committed to providing quality mobile accessories and electronics with comprehensive warranty protection. This document outlines our warranty claim setup procedures and the warranty request policy for all eligible products.

Our goal is to ensure customer satisfaction through a transparent, straightforward claims process that protects your investment in Welltech products.

2. Warranty Coverage Overview

2.1 Coverage Details

• Defects in materials and workmanship
• Manufacturing defects
• Component failure under normal use
• Battery performance issues (where applicable)

2.2 What Warranty Does NOT Cover

• Normal wear and tear
• Accidental damage or misuse
• Water damage (unless product is rated waterproof)
• Cosmetic damage or scratches
• Unauthorized repairs or modifications
• Third-party accessories or incompatible devices

3. Warranty Claim Setup & Request Process

3.1 Step-by-Step Claim Procedure

3.2 Claim Submission Email Format

Subject Line Example: Warranty Claim - [Product Model] - [Serial Number]

Email Body Should Include:

• Customer Name
• Contact Email and Phone Number
• Purchase Date
• Product Serial Number
• Detailed Issue Description
• Preferred Resolution (repair, replacement, refund)

Attachments:

• Purchase invoice/receipt
• Product images (JPG or PNG)
• Video (if applicable)

4. Warranty Claim Timeline

4.1 Important Notes

• Timelines are estimates and may vary based on product availability
• Claim must be submitted within 30 days of purchase for full coverage
• If claim is rejected, customer will receive a detailed explanation within 5 days
• We may request additional information or inspection before approval

5. Warranty Limitations & Exclusions

5.1 Warranty is Void If:

• Product has been tampered with or modified
• Serial number has been altered or removed
• Damage from liquid exposure (unless waterproof rated)
• Damage from dropping or physical trauma
• Use outside manufacturer specifications
• Improper storage or maintenance

5.2 Claim Rejection Reasons

• Incomplete documentation submitted
• Claim submitted beyond 30-day warranty window
• Item is outside warranty period
• Issue is caused by user error or misuse
• Product was purchased from unauthorized reseller

6. Legal Disclaimer

This warranty is provided as-is without any additional warranties, express or implied. Welltech International reserves the right to repair or replace defective products at its sole discretion. By submitting a warranty claim, you agree to abide by all terms and conditions outlined in this policy.

This policy is governed by the laws of the United Arab Emirates and is subject to change without notice. Customers will be notified of any significant policy changes.

7. Contact

• Email: [email protected]
• Website: www.welltechinternational.com
• Business Hours: Saturday to Thursday, 9:00 AM – 6:00 PM GST